All units are hand built upon order so we do not stock items. If we DID stock units then carrying costs, increased storage space, and the overhead associated with keeping inventory based on speculative future sales would mean a substantially higher price for good customers like you. Now, as you can imagine, if we also accepted returns, word would quickly get around the internet and, in no time, we'd have a constant stream of people buying units, transferring all their home movies, and then returning the units for a refund when they're finished. That's bad for my business and your business, too.
So, to help keep pricing as reasonable as possible for you, we build your unit on demand. But, in exchange, please understand that all sales are final and orders simply can not be cancelled once they are placed. As such, your funds, whether in part or in full, are non-returnable under any condition and we do not take returns. My apologies but there can be no exceptions. Obviously, we both want to make sure that this unit is the right one for you before you commit to a purchase. If you have any questions, please read the FAQ page or contact us about a Free Test Transfer. Thanks in advance for considering the Retro series to transfer your valuable home movie collection. I am sure you will be pleased.